We cannot handle or respond to inquiries regarding product quality control, manufacturing processes, or product quality issues.
For example: Why are there loose threads? Why do the fonts appear slightly slanted? Why is there color fading after washing the clothes, or cracking in the print... and so on.
All products sold in this store are authorized for manufacturing and have undergone inspection before shipment. The aforementioned manufacturing and quality issues are beyond the scope of this store's handling capabilities.
If high product quality is of utmost importance, it is recommended to purchase from physical stores where you can verify the product on the spot to avoid disputes.
Q: Are all the products in the store authentic?
A: Yes, all products in the store are authentic, sourced from legal distributors in the United States or official agents in Taiwan. The photos of in-stock items are all taken from the actual products and are not linked to other merchants' images.
Q: How can I trust that New Jerseys' products are authentic?
A: New Jerseys has over ten years of experience in collecting jerseys, starting operations since the era of Ruten. It has accumulated over 5500 positive reviews on the Ruten platform and over 4000 reviews on Shopee. Buyers are also welcome to verify the products in major jersey discussion forums (Ptt, Facebook groups).
Q: Why is there a price difference between the products in the store and the versions sold by authorized distributors in Taiwan?
A: Due to operating on a small scale, the operational costs are lower compared to distributor companies, so prices can be based on those in the United States with added discounts.
Q: What shipping methods can I choose for the products? How is the postage calculated?
A: Currently, domestic shipping in Taiwan offers three methods: home delivery, 7-11 delivery, and FamilyMart pick-up. Home delivery costs NT$80; 7-11 delivery costs NT$60; FamilyMart pick-up costs NT$60.
Q: Do you ship to China/Hong Kong/Macau?
A: Yes, shipping to China will be through SF Express with postage charged on delivery. The postage for a single item ranges from $100 to $350 (varying depending on the distance).
Q: How will the products be packaged for shipping?
A: For domestic shipping in Taiwan, single jerseys will be packaged in flat cardboard boxes measuring 36cm X 25cm X 4cm (larger boxes for multiple items). Due to packaging size restrictions, jerseys may need to be folded to fit in the box, potentially causing slight creasing on the fonts. For items without folding concerns, they will be packed in courier bags.
Q: How long does it take for the shipment after placing an order?
A: The items will be shipped within 48 hours (excluding holidays) after receiving the payment (or order).
Q: What is the delivery time?
A: For home delivery, under normal circumstances, the delivery can be made on the next day after shipping (no delivery on holidays). For 7-11 delivery and FamilyMart pick-up, it will be delivered the day after shipping (excluding remote islands or remote areas). Sometimes there may be delays due to logistics companies.
Q: Why did I find stains on some of the white jerseys marked as new? Are they used items?
A: They are not used items. It may be due to imperfect inventory conditions at the previous manufacturer, leading to dirt or yellowing. In fact, new dark-colored jerseys often have stains as well, but they may not be visible due to the color. To determine if they are new, check the hardness of the fonts, the condition of the lining paper inside, and whether there is a chemical smell on the clothes. Used items that have been washed or used usually show changes in these aspects.
Q: Do you provide return and exchange services?
A: Yes, please refer to the return and exchange policy for details.
Q: Do you have physical stores?
A: Currently, there are no physical stores, only online sales.
Q: Do you issue invoices?
A: This store issues uniform invoices in accordance with the law, providing electronic invoices. If you need a triple invoice, you can choose it at checkout.
Q: How can I contact you for other questions?
A: You can input your question and send it through the "Contact Seller" option in the upper right corner.
Q: Can I find New Jerseys on Facebook?
A: Yes, you can. Please search for "New Jerseys" on Facebook.
